Dingo Web Design (ABN: 42249311005 (“Dingo Web Design,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
By engaging our services or interacting with our website, you consent to the practices described in this Privacy Policy.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
2. Collection of Personal Information
We collect personal information directly from you when you:
a. Enquire about or engage our services.
b. Provide information for a project (e.g., content for a website, details for a photography shoot).
c. Request website hosting or domain name services.
d. Communicate with us via email, phone, or online forms.
e. Visit our website (via cookies and analytics, as detailed below).
In some cases, we may collect personal information from third parties where you have consented or where it is otherwise lawful to do so (e.g., publicly available directories).
3. Types of Personal Information We Collect
The types of personal information we may collect include:
a. Contact Details: Your name, company name, address, email address, phone number.
b. Business Details: Your ABN, business type, and specific project requirements.
c. Financial Information: Payment details for billing purposes (though we typically use secure third-party payment processors and do not store full credit card details on our systems).
d. Account Credentials: Website login details (e.g., WordPress administrator, hosting control panel, FTP) provided by you to enable us to perform our services. This sensitive information is handled with extreme care and security measures.
e. Content Information: Any personal information contained within the content you provide for your website (e.g., team member names, photos, contact details for a ‘contact us’ page).
f. Photographic Images: For Business Photography Services, images of identifiable individuals or your premises.
g. Website Usage Data: Information collected when you visit our website, such as your IP address, browser type, referring pages, and interaction with our site (via cookies and analytics).
4. How We Use Your Personal Information
We use your personal information for the following primary purposes:
a. Service Delivery: To provide you with the web design, WordPress development, website hosting, domain name management, and business photography services you have engaged us for.
b. Communication: To communicate with you regarding your projects, invoices, updates, and to respond to your enquiries.
c. Administration and Billing: For internal record keeping, invoicing, and processing payments.
d. Website Improvement: To improve our own website and services based on user interactions and feedback.
e. Marketing: To send you updates, promotions, or newsletters, but only where we have your express consent to do so. You can opt-out of marketing communications at any time.
f. Legal Compliance: To comply with our legal obligations and resolve any disputes.
5. Disclosure of Personal Information
We may disclose your personal information to:
a. Third-Party Service Providers: We work with reputable third-party providers for essential services. This includes:
* Website Hosting Providers: To host your website. Your domain registration details (which may include personal information) are shared with these providers.
* Domain Name Registrars: To register and manage your domain names. Your contact details are typically required for domain registration and may become publicly accessible via WHOIS databases unless privacy protection is specifically engaged (and available).
* Payment Processors: To process payments securely.
* Cloud Storage Solutions: For secure storage of project files, website backups, and photography assets.
* Analytics Services: To understand website usage (e.g., Google Analytics).
b. Our Team/Contractors: To our employees, contractors, or affiliated entities who need to access the information to perform services on our behalf.
c. Legal Requirements: Where required or authorised by law, or to law enforcement agencies.
d. With Your Consent: For any other purpose with your explicit consent.
Overseas Disclosure: Some of our third-party service providers (e.g., hosting providers, cloud storage) may store data on servers located outside of Australia. By providing your personal information, you consent to this disclosure. We endeavour to choose reputable providers who adhere to strong data protection standards.
6. Your Clients’ Personal Information
(Data Processing)
When we build websites or implement systems (e.g., e-commerce stores, contact forms) that collect personal information from your customers or users, it’s important to understand our role:
a. Client as Controller: For such data, you (our Client) are typically the “data controller,” meaning you determine the purposes and means of processing that personal information.
b. Dingo Web Design as Processor: We act as a “data processor,” meaning we process personal information on your behalf and according to your instructions, for the purpose of providing our services to you.
c. Your Responsibility: It is your responsibility as the data controller to ensure you have a robust Privacy Policy on your website that informs your users about how their data is collected, used, and handled, and that you comply with all relevant privacy laws regarding their data.
7. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.
This includes:
a. Using secure servers and data encryption where appropriate.
b. Implementing access controls and password protection for our systems.
c. Regularly backing up data.
d. Limiting access to personal information to authorised personnel only.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
8. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act. We may charge a reasonable fee for providing access, depending on the nature of your request.
9. Cookies and Analytics (for Dingo Web Design’s Website)
Our website may use cookies and similar technologies (e.g., Google Analytics) to collect information about your Browse behaviour. Cookies are small text files placed on your device. This information helps us:
a. Understand how our website is used.
b. Improve our website’s functionality and user experience.
c. Tailor content or advertising.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised “Effective Date.” We encourage you to review this policy periodically.
11. Making a Complaint
If you believe that we have breached the Australian Privacy Principles or other privacy laws, you may lodge a complaint with us by contacting us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact Dingo Web Design at: